Privacy policy

At Studio 141 ("we", "our" or "us"), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal information when you interact with us, visit our website, purchase products, attend classes or use our services.

Please read this policy carefully to understand our approach to handling your personal data.

For the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), the data controller is Studio 141 Limited, a company registered in England and Wales (company number 17077611), whose registered office is at 65a Wingletye Lane, Hornchurch, Essex, RM11 3AT, trading as Studio 141 at Unit 2, 28-31 Moulsham Street, Chelmsford CM2 0HX.

Summary

• We use your personal information to respond to enquiries and provide information about our classes, memberships, events, products and services.
• We process your personal data to deliver the services and products you have purchased or requested.
• We take the security of your personal information seriously.
• We only collect the information we need for the purpose for which it was obtained.
• We retain your information only for as long as necessary and in accordance with our retention policies.
• You have rights in relation to your personal information.
• If you have any questions regarding this policy, our contact details can be found at the end of this notice.

Information we collect

Information you provide to us

This includes information you provide when:

• creating an account;
• booking a class, membership or event;
• purchasing products;
• subscribing to our marketing communications;
• completing health questionnaires or waivers;
• contacting us by telephone, email, social media or through our website; or
• reporting an issue with our website or services.

This information may include:

• Name
• Address
• Email address
• Telephone number
• Date of birth
• Emergency contact details
• Health and medical information relevant to participation in our classes
• Payment information

We will only use information provided for the purpose for which it was collected and will only send marketing communications where we have your consent or another lawful basis for doing so.

In some circumstances, we may contact you regarding services you have purchased or booked under our legitimate business interests.

Health information

Some of the information we collect, such as health and medical information you provide in questionnaires or waivers, is classed as special category data under the UK GDPR, which means it is given extra protection.

We only collect health information where it is necessary to make sure our classes are safe and suitable for you, and we only process it with your explicit consent, which you can withdraw at any time. Health information is never used for marketing, and is only shared with instructors and staff who need it to deliver your classes safely.

Information we collect automatically

When you visit our website, we may automatically collect anonymised information relating to your use of the site to help us improve the user experience and understand how visitors interact with our website.

This may include:

• IP address
• Browser type and version
• Device information
• Operating system
• Time zone settings
• Website usage data
• Page interactions and browsing behaviour

This information is anonymised wherever possible and cannot then be used to identify you personally.

Cookies

This website does not set any cookies of its own. Some embedded services can set their own, which is why we ask for your consent before loading the map on this site. Full details, including how to change your choice, are in ourCookie Policy.

How we use your information

We may use your information to:

• Respond to enquiries;
• Process bookings, memberships and purchases;
• Provide classes, products and services;
• Manage your account;
• Send important updates regarding bookings or services;
• Improve our website and customer experience;
• Send marketing communications where you have opted in;
• Comply with legal and regulatory obligations.

Sharing your information

We work with trusted third-party providers who assist us in operating our business and delivering our services. This may include:

• Booking and membership software providers;
• Payment processors;
• Email marketing platforms;
• Customer relationship management systems;
• Website hosting providers.

These providers only process your information on our behalf and are not permitted to use it for their own purposes.

We may also disclose your information where required by law or where necessary to protect the rights, property or safety of Studio 141, our clients or others.

International transfers

Some of our suppliers may store or process information outside of the UK or European Economic Area.

Where this occurs, we ensure that appropriate safeguards are in place to protect your personal information and ensure compliance with applicable data protection legislation.

Retention of data

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and regulatory requirements.

Where information is no longer required, it will be securely deleted or anonymised.

Data security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

While we take every reasonable precaution, no method of transmission over the internet can be guaranteed as completely secure.

Third party websites

Our website may contain links to third-party websites.

Please note that these websites operate independently and have their own privacy policies. We do not accept responsibility or liability for their content or privacy practices.

Your rights

You have the right to:

• Access your personal information;
• Request correction of inaccurate information;
• Request deletion of your personal information;
• Restrict or object to processing in certain circumstances;
• Withdraw consent where processing is based on consent;
• Request transfer of your data to another provider where applicable;
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Studio 141
Email: info@studio141.co.uk